Customer service
Your first point of contact for questions about electricity bills, BKW products and services, relocation notifications, photovoltaic systems and grid connection information.
monday – friday
07:30 to 17:30
Connection Service | Planning information | Construction Projects | Public Lighting | General inquiries |
Do you need a connection to our power grid? | Do you need information about line construction or do you have questions about working near cables? | Would you like us to check your construction project for compliance with legal regulations? | Do you have questions about planning, implementing, and managing a lighting system? | Are you looking for more information on our projects or do you need advice from an expert? |
Power failure and planned power cut
Planned power cut | Power outage | Network fault |
| For maintenance and construction work | As a result of natural events or damage to the grid | Due to fluctuating mains voltage |
| BKW Customer Service Centre | Service number power supply | BKW Customer Service Centre |
| Monday to Friday | Monday to Friday | |
| 07:30 to 17:30 | 24x7 | 07:30 to 17:30 |
| 0844 121 113 | 0844 121 175 | 0844 121 113 |
| To the overview of current power cuts outage.bkw.ch | To the overview of current power outages outage.bkw.ch |
