Provider
Location
The municipality of Hilterfingen has access to all relevant data for its lighting at all times thanks to the “luxBKW” online tool. Combined with the BKW service agreement, this reduces the effort and maintenance costs for the seamless operation of its street lighting.
Our tasks
- Operation and maintenance of 400 lights.
- Maintenance work with lift platform: check of condition, measurements and cleaning of lights, check of the transmission line support structure.
- 24/7 on-call service for fast correction of problems and defects.
- Documentation of the master and condition data of the lighting systems with the “luxBKW” online tool.
- Problem reporting platform for residents with a visual overview of the individual lights.
«Now I have an overview at all times of the age structure of the lighting network, upcoming maintenance work, problems and other relevant aspects. It’s ideal for planning budgets and investment strategy.»
Project description
When Lorenz Saurer assumed his role as the Building Administrator in 2016, the process for fixing problems with lights was not clearly regulated for public street lights, different service providers responsible for problems in different parts of the village. Residents reported problems with the lights by phone – often with several reports for the same problem. Often the building authority was only able to determine the precise location after dark.
Lorenz Saurer quickly realised there was only one solution: one partner with a modern tool instead of several service providers. So the municipality concluded an operation and maintenance agreement with BKW Power Grid, which had already been modifying and expanding the lighting network in Hilterfingen for years. Hilterfingen was also the pilot municipality for “luxBKW”, the modern online tool for data, maintenance and problem management.
Digital overview of more than 400 lights
All lights in the Hilterfingen lighting system were entered as digital master data in “luxBKW”. This gives Lorenz Saurer an overview of all relevant data at all times. This includes the status of the lights and any maintenance measures, problem and defect reports, lamp technology, age structure and system data. The information available on luxBKW also helps the municipality to comply with legal documentation and maintenance obligations.
Correcting problems in the blink of an eye
Residents can now report problems on the municipality’s website. The website provides users with a visual overview of the lights in Hilterfingen. They can select the defective light and report the problem. Lorenz Saurer immediately sees the reports in “luxBKW”. Thanks to the 24/7 on-call service offered by BKW Power Grid, he can immediately have the problem fixed. Lorenz Saurer is pleased with the collaboration: “We have a reliable partner for all of our concerns, save on maintenance costs and have transparency regarding the status of the system at all times. In addition to more satisfied residents, the systematic conversion to LED and the introduction of “night setback” technology has reduced our electricity bill by 80% – with significantly lower light emissions. We are very satisfied.”
«For Hilterfingen, it was important that all services come from a single source to minimise effort and expenditure while ensuring the seamless operation of the municipality’s lights.»
